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Customer Relationship Management

CORESense Customer Relationship Management (CRM) is tightly woven into all areas of CORESense. Since CORESense is a true multi-channel software application, all orders from all sales channels are tracked and managed on a single customer account.

 

The image below illustrates how CORESense customer relationship functionality manages the input and communications of a customer account in the Back Office.

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The table below describes some of the communication functionality available for customer management.

 

Communication

CORESense Capability

Email Correspondence Management

Manage all incoming and outgoing customer email correspondence from a single, centralized interface.

Customer Web Login

Customer login to your website to manage their account, monitor order status and track shipments using our direct, supported integrations to both UPS™ and FedEx®.

Email Marketing Campaigns

To increase sales, CORESense enables you to send targeted email campaigns to customers based on demographics and product purchase history. Once sent, CORESense tracks statistics and manages all opt-outs.

 

 

 

 

 

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