There is a data feed that integrates with Salesforce.com. The integration is used to share customer date, order information, and order notes between the two systems.
The feed includes all "new" orders upon creation that have not been previously exported. Added a flag to the order to indicate that it has been exported. Users can manually change the flag to re-export an order.
The data feed has the following specifications: export to FTP, uses .CSV format, and exports daily.
The import/export order comments data feed passes order comments between salesforce.com on a periodic basis.
Any new order comment will be included in the order comment export
Any new order comment included in the order comment import file will create a new comment on the specified order.
File format will be as follows: Order ID, Comment, Customer ID#, Date/Time Stamp