Void an Order

his section explains how to void an order. Orders are typically voided if the customer wishes to cancel the order, or the order has been confirmed as fraudulent. Upon voiding an order, CORESense automatically performs the following actions:

All assigned or reserved inventory is released
All backordered inventory is removed from backorder
All shipments that have yet to be shipped are deleted
All inventory in the PO Builder is removed
All affiliate commissions are set to zero

Important: It is not recommended to void an order containing inventory that has been shipped to the customer. Instead, a return should be created and an RMA (return merchandise authorization) sent to the customer.

Void an Order

Follow the steps below to void an order.

Step	Action
1	Search for the order in the Order Manager and click on its Order Number link from the Matching Results list.
2	Go to the Order Manager > Billing > Payments to credit the customer.
3	Go to the Salesman box and change the order status to Voided.
4	The system displays this warning. Click OK or Cancel as needed. Note: If you are attempting to void an order that involves a Google Trusted Store shipment you will prompted to select a reason for the cancellation of the order.
5	The order is now voided and VOIDED now displays at the upper left-hand corner of all order sections. The order status is not automatically updated when an order is voided. You need to manually update the Order status to Voided or another user controlled status after the Void is processed. Caution: Once an order is voided, it cannot be "unvoided". A new order needs to be placed for the voided items.