Customer Credits

Step

Action

1

From the order's Order Items screen, click on the Billing link.

2

If a customer has any merchant credit, it is listed in the Customer Credits box. Any part of the available credit can be applied to an order payment.

3

For customer credit payments complete the following:

1. Enter a reason for the credit (optional)

2. Enter the credit amount to be applied.

3. Click Add.

4

The amount is applied to the order and listed in the Payments box.

5

The credit amount is also itemized in the Transaction Summary box with the remaining balance listed, which can be cleared using another payment option.