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POS Returns Overview

POS returns are processed either with a sales receipt or with no originating order proof (no receipt or gift receipt).  

 

Return Order Types

 

Type

Description

With Receipt

  • Receipt, Order Number, or Barcode are available to identify purchase

  • Inventory is updated to the physical count upon completing the return

No Originating Order

  • No Receipt, Order Number, or Barcode are available to identify purchase

  • Inventory is updated to the physical count upon completing the return

Gift Order

  • Only a Gift Receipt is available or no Order Number

  • Inventory is updated to the physical count upon completing the return

  • A Return Receipt is generated that has no pricing information

Damaged

  • Damaged item is returned with or without receipt

  • Item is not returned to inventory

No item returned

  • Item is replaced with or without receipt and no item is returned

  • Item is not returned to inventory

 

 

Return Processing Steps

With or without a receipt, all returns are processed using the four steps in the Returns Wizard.

Step 1 - Find Order

Step 2 - Returned Items

Step 3 - Refund Payment Method

Step 4 - Confirmation & Receipt

 

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Stop: If you are processing a return for a delivery order, the order must have been shipped first before a return can be issued.

 

Payment Methods

The refund payment methods are defined in the following table.

 

Type

Description

Credit Card

Visa, Mastercard, Discover or American Express are accepted per store policy.

Cash

Unites States currency

Check

Refund later by issuing a check to customer that is mailed to the customer  

Debit

Debit account that requires a PIN

Gift Certificate

Issuance of store gift certificate, redeemable at any time

Value Card

Refund assigned as points toward a value card

Customer Credit

Store credit issued to customer

PayPal

All PayPal returns need to be processed directly through your PayPal account.

 

Exchanges

All exchanges are processed as follows:

  1. The item being exchanged is processed as a return.
  2. The replacement item is processed as a new sale.

 

Cancel Order

icon-stop.png To cancel an order that has been shipped or completed as a Carry Order, you must perform a return on the order and refund the customer accordingly.

 

 

 

See Also

 

 

 

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