Shipping Discount

This Discount Type involves offering a discount on one or more shipping methods. For example, free Ground Shipping for orders over $50 or $5 off express shipping. Shipping discounts are based on order sub-total thresholds that can be set based on all products or specific products. Any order subtotal exceeding the threshold will receive discounted or free shipping on the entire order.


To create a new deal, navigate to the Deal Manager, click on Create New Deal button in the Search field section and complete the following four steps:

1.   Set Standard and Custom General Attributes

2.   Set Detail Attributes

3.   Set Product Criteria*

4.   Set Customer Criteria for the Deal


Set General Attributes

Follow the steps below to setup Standard and Custom General Attributes for a Shipping Discount type.





Select Shipping Discount as the Discount Type. The Discount Type is associated with parameters specific to the deal/promotion being offered.


notes.gifNote: All Types (except Free Gift) require additional Discount Details, which are entered in the box that displays when choosing a type. See Set Detail Attributes sections for specific setting  instructions of each type.


Enter a Label, which is the main identifier of the promotion.


tip.PNGTip: The Label field is searchable so include keywords that are descriptive and easily identify the individual deal. The Label field displays prominently in the Search Results.


Select the channel(s) where the discount will be applicable.


tip.PNG Tip: To select more than one channel, hold down Ctrl key and click on each applicable channel. Deal discounts can be applied to all sales channels except for eBay and Amazon.


Choose the POS Locations (if applicable). If this field is not selected the discount is applied to all locations.


notes.gifNote: This is an optional field. If the discount/promotion is only good at certain POS locations use this area to choose specific regions, districts, or stores. 


Set discount to Active.  The Deal Manager functions in real-time; therefore, the system defaults a deal to Inactive so that a promotion isn’t live while it is being created


tip.PNG Tip: To have the system activate or deactivate the deal on designated dates, use the Start/End Time feature (see Step 9).


If customers are required to enter a specific code to activate the deal, enter that code in the Coupon Code field. Once the General Attributes are saved, the Special Message field displays so that you can customize the customer's coupon code entry validation. Coupon codes can NOT be used for recurring order promotions.


notes.gif Note: The promotion is not applied to an order unless the customer enters the code specified. The code can be any combination of letters, numbers and or symbols. The code is not case sensitive. 



Select the appropriate Single Use option. The system defaults to Yes.


If the promotion cannot be combined with other offers, select the Exclusive option – Yes.



To have the system automatically manage the time that this promotion is in effect, set the Starts On and Ends On times by selecting the radio dials in front of the date fields. 


ecxclamation.PNG Important: A deal is deactivated based on the date and time indicated, there is no system override to reactivate the deal once it is deactivated.


Click on theicon-calendar.png  icon to open the calendar.


  • Click on the desired date to start the promotion.

  • Click on the arrow to see the next month’s dates.  


The clock can be used to set a door buster deal that is only good between specific hours. To specify a time for the promotion to begin, click theicon-clock.png icon to access the clock.    

  • To set the clock, use the mouse to drag the hour and minute hands to the time that the promotion should begin. 

  • The AM/PM designation on the face of the clock is a toggle switch, click on the letters to change from one to the other.


Follow these instructions specific to Shipping Discount Recurring Order Deals.


When you select "Yes" the promotion only applies to recurring orders.


Continue with Set Detail Attributes.



Set Detail Attributes

Follow the steps below to setup Detail Attributes for a Shipping Discount.





In the Order Threshold field, indicate the minimum order amount required to receive the shipping discount.  If the promotion is for free shipping on any order, enter 0 (zero).   




*Important: If selecting to use Product Criteria for shipping discounts, you have to have a threshold set with at least $.01. Zero is not recognized when adding product criteria to the deal setup.



In the Discount Amount field, indicate the Percent or Dollar amount of the discount for the deal.


In the Shipping Methods field, select the method(s) available for the discount. To select more than one method press CTRL on your keyboard and click on the other options.


Click the Create New Promotion button to confirm the General and Detail attributes.



Continue to Set Customer Criteria.



Set Product Criteria*


*Important: Product criteria for shipping discounts works as follows: When product criteria are set, the deal evaluates the threshold dollar amount for the specific list of products that match the criteria (e.g. $50 of products in the "Accessories" product type). Any order subtotal exceeding the threshold will receive discounted or free shipping on the entire order.





For the Shipping Discount, assign specific product(s) to be included or excluded for the promotion under the Product Criteria link.



Using the filters in the Standard General Attributes section, identify which product criteria you are using for the promotion.



Once attributes have been entered, click the Save Product Criteria button to save the criteria.



Click the Update Product List button in order for the products to be listed with the promotion.


ecxclamation.PNG Important: Both buttons need to be clicked in order save your information. Be sure to click them for each tab you enter criteria for (Buy and Get).  


Once the Update Product List button is clicked for both Include and Exclude, the number of eligible products for the discount is listed next to the Products link.



Click on the Products link to review the product list.  

  1. Use the pagination arrows to view all items on list.

  2. Delete a product from the list by clicking the Removeicon-checkbox.png  icon.



Allows easy identification of a product within a deal's product list without having to arrow through the pagination.



Continue to Set Customer Criteria as appropriate.




Set Customer Criteria

Follow the steps below to setup Customer Criteria for a Promotional Discount.




When a promotion is created, all customers in the system are automatically eligible. If you do not want the promotion available to all customers, use the Customer Criteria section to define the customers who qualify for the promotion.




To add a group of customers that share demographic information such as City, State, Zip Code, Country, etc. enter the pertinent attributes into the Shipping or Billing address boxes.



If there is additional criteria available to choose from (as determined during your implementation), it is located in the Other Information box.


notes.gif NOTE: To refine your list by including specific customer IDs, save your criteria and update your list. Click on the Customers list tab to enter any IDs


Once criteria is entered, click the Save Criteria button.



Click the Update Customer List button in order to refine the eligible customers for the promotion.


ecxclamation.PNG Important: Both buttons need to be click in order save your information.


Individual customers or customer groups can be made eligible for the promotion using under the Customers tab.

icon-stop.png IMPORTANT: In order to manually include or exclude customer IDs or Customer Groups, you must first enter customer criteria under the Customer Criteria tab.


  • Enter the Customer ID in the field provided or search for it using the Customer Picker icon-mag_glass.png icon.

  • Click on the X icon of any line to remove a customer ID from the list.


Manually deleted IDs are listed in the Excluded Customer Listing box.



Select a Customer Group from the drop-down list (as needed) to be  part of the promotion.





See Also




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