image16.gif

 


 

 

Return Items

Returns can be processed with or without an originating order, based on your return policy.

 

Step

Action

1

To initiate a return, select Return from the Functions menu.

return_-select.png

2

If known, enter or scan the order number and then select Retrieve Order.

return_-_order_no.png

3

Select the item to be returned and then the OK button.

return_-_item.png

4

Select the arrow icon_-_arrow.png icon to select a return reason for each item.

return_-_arrow.png

5

Select the Update Reason option.

return_-_reason.png

6

Select the appropriate return reason from the list and select Update.

return_-_reason2.png

7

Once all returned items are added, select the Continue Return Process button in the bottom right corner.

return_-_reason3.png

8

The default refund type is highlighted, select another method per your store policy. Select the Receipt button and choose either a printed or email receipt. Comments can be added that will be associated to the customer's order/return history.

return_-_refund.png

9

Choose whether to complete the return as an open return or finish the process.

return_-_refund2.png

10

Select the Receipt button in the upper left to select receipt delivery options.

return_-_rec_button.png

11

Check the method(s) the customer wants to receive the return receipt then select Close.

return_-_receipt.png

 

 

 

 

 

© 2013 CORESense · 1-866-229-2804 · info@coresense.com · 125 High Rock Avenue, Saratoga Springs, NY 12866