SOI Recurring Orders

Once the recurring order functionality is setup and products are identified as available for recurring order scheduling they can be added to order from the SOI.

Step

Action

1

From within the Order Items box, recurring order items can be assigned the frequency schedule per line item under the Schedule drop-down.

NOTE: For multiple items, if the schedule and/or shipping address is different, each combination will generate a separate shipment.

2

Once all items are added to the cart, the Payments screen displays a NOTE to remind you that a credit card needs to be entered so that future orders of recurring order items are billed accordingly, and those shipments are not delayed.

3

Once the order is submitted, it posts to the Back Office and is assigned to the customer record in the Customer Manager under the Recurring Orders tab. All modifications are managed from the Customer Manager.

4

From within the SOI, you can reference any existing recurring orders from the customer's Orders link under the Recurring  Orders tab.

5

The only actions you can do under this tab are to view the recurring order items or delete an item from a recurring order. All other modifications are managed from the Customer Manager.

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