Duplicate an Order

Order History in the Sales Order Interface (SOI) enables you to view all previous orders attached to a customer record so you can duplicate a previous order and have it processed as a new order.

Step	Action
1	Login to the SOI and select the desired sales channel from the drop-down list.
2	Click on the Customer Information title bar to search for the customer record. Click on the Orders link of the matching customer record.
3	Under the Orders tab, all previous orders are listed according to Order Number and Creation Date. Note:To view all orders, you might have to scroll using the blue bar on the right.
4	Click on an order to view the items that were ordered.
5	You can choose to duplicate the order using current pricing or retain the pricing used at the time of the original order.
6	If you have custom Ship To fields setup, check the box to have them replicated in the new order.
7	The system prompts you to verify the new order. Click OK.
8	The products are displayed in the Order Items box with the appropriate pricing so the order process moves forward into the Shipping and Payments steps.