Digital Download Overview

This functionality enables customers to purchase and download digital formats of products from your website. Products can be made available in varying file types such as audio, document or image. Each type supports most formats in existence (see File Format table).Digital Downloads involves the use and setup within the following Back Office areas:

Product Type: “Digital, " needs to be configured and assigned to each digital product.
File Format tab in Product Manager: Creation and management of File Formats on Digital Download products, as well as an upload utility for the associated files.
Relate Digital Download Products to Other Products: “Cross-Sells & Up-Sells” link in Product Manager has been renamed “Related Products”
Batch file uploads: A batch file upload utility via the Tools menu, allows Back Office users to upload quantities of digital files to a defined storage space for use in Digital Downloads.
Website Presentation and Purchase: Present Digital Download products on Website for purchase.
Record Customer Downloads: Record each time the customer downloads the product and store that quantity for display.
Download Purchased Products: Allow customers to download purchased products from website.

Product Type

The Digital product type has the following characteristics:

Requires configuration activation
No inventory requirements
Excluded from shipping calculations in all circumstances
If order contains only Digital Downloads, no shipping method will be required
Multiple file formats to be associated to a single product
Subject to Deals
Returns must be supported, but there will be no inventory to be returned for this item.
Visible on an order through the back office
Compatible with the following product features:
- Product Sales Tax (Shipping sales tax excluded)
- Pricing
- Permanent Markdowns
- Cross-Sells & Up-Sells
- Website channels will support all features NOT related to inventory

File Formats

The table below lists the types of downloads with a collection of formats within each type, including but not limited to those listed. Formats are associated and stored in the System Settings > Technical Configuration > File Formats table.